Updated · Applies to the current website preview
No checkout in this preview
This website cannot take a payment, activate a plan or renew a subscription. Changing the billing toggle only changes the prices shown. There is no active DS-sub subscription to cancel through this preview.
Cancel future renewals
For the planned service, you will be able to cancel future renewals through the billing-management entry in your account. If that entry is unavailable, email contact@deepseeksub.com using your purchase email and include your order or subscription reference. The management entry is not available in this preview.
Cancel before the next renewal shown in your billing details. Once cancellation is confirmed, future renewals stop and access normally continues until the end of the current paid period, subject to the plan’s usage limits. Check the confirmation for the effective date. A pending support request is not a cancellation confirmation.
Cancellation does not automatically refund the current payment. Deleting an account, uninstalling a tool or ceasing API use does not cancel billing; request cancellation separately.
15-day refund review
dssub will offer refunds subject to review. Submit your request within 15 calendar days of the relevant successful payment. This window applies to the payment you are asking us to review, including an initial purchase, renewal or point-pack purchase. It is a request window, not an unconditional money-back guarantee.
We review the order, request reason, service delivery, usage and any earlier refund. Depending on the findings and applicable purchase terms, a request may be approved in full, approved in part or declined with an explanation. There is no automatic prorated refund for unused subscription time or unused allowance.
After 15 calendar days, refunds are generally not approved. We will still review duplicate or incorrect charges, a paid service that was not delivered, and refunds required by applicable law or payment-provider rules. Nothing in this policy limits rights that cannot be excluded by law.
How to request a refund
Email contact@deepseeksub.com with your purchase email, order reference, payment date, amount and currency, and a brief reason. State separately whether you also want to cancel future renewals. If the payment receipt provides an official Waffo support or buyer-portal link, you may also use that channel for the transaction.
We will review the records, ask for clarification if needed, and explain the decision and next steps. No guaranteed review time has been set. Do not send full card numbers, card security codes, passwords, API keys or private source code.
Approval and return of funds
Refund approval, payment-provider processing and receipt of funds are separate stages. Approved refunds will be submitted through the original payment provider. The supported return method and arrival time depend on the payment method, provider and bank; we do not promise an immediate credit or a fixed bank-processing period.
The outcome will identify the payment and approved amount. Any resulting change to service access, purchased credit or renewal status will be explained as part of the resolution. A refund request alone does not cancel a subscription or confirm that funds have been returned.
Point packs and referral rewards
Purchased API credit, included pack bonuses, subscription allowances and referral rewards are separate balances. Point-pack refund reviews take the paid amount, remaining purchased credit, bonuses and usage into account. Promotional and referral points are not cash and cannot be refunded as money.
When an eligible referred purchase is refunded, its related referral rewards are cancelled or reversed under the referral rules. The resolution will explain changes to the affected balances.
Payment problems and missing access
For a duplicate charge, an unfamiliar charge or payment without service access, contact dssub support with the order reference, date, amount, currency and merchant name on the receipt. Avoid repeating a payment to resolve missing access; let us check the order first. For a suspected unauthorized charge, also contact your payment provider or bank promptly.
Waffo payment and subscription integration is planned. For purchases made with another service, use that seller’s receipt and support process. This policy does not alter purchases made with another provider.